Due to Covid-19 days of postage will only be limited to 2 days per week, which will be Wdnesdays & Saturdays
All of our items are sent 2nd class signed for via Royal Mail.
If items are lost or damaged while in transit with Royal Mail, you will have to fill out a compensation form on Royal Mails site: https://personal.help.royalmail.com/app/answers/detail/a_id/325/~/claims-centre
(This compensation is subject to the maximum payable being £50 for Royal Mail Signed For®).
If you have made an order worth more than £50, Melanin Made will not be liable for the loss or damage costs.
All receipts will be kept for the records.
If there are any delays in posting you will be informed via email
Melanin Made has a No Return policy. Please be sure what you are ordering is 100% correct.
If, in any case you would like an exchange, you would have to pay for the items to be sent back to Melanin Made & then you will have to pay to have them sent back again.
AGAIN please make sure you know what you are buying, esp when its a promo deal that we may have on.
If you are hesitant on something you can always email first before you buy, to safe guard yourself.