Deliveries/returns

Deliveries

Unless specified at checkout, items are sent Tracked 48 via Royal Mail. (There is a compensation which protects orders up to the  maximum payable being £50).

For orders between the prices of £50 - £100 you can opt for the "Express" option at checkout. (This compensation is subject to the maximum payable being £100 for Royal Mail Tracked 48 with Signature)

If items are lost or damaged while in transit with Royal Mail, you will have to fill out a compensation form on the Royal Mail compensation site:

https://personal.help.royalmail.com/app/answers/detail/a_id/325/~/claims-centre

If you have made an order worth more than £50 & have not chosen the correct postage method, ie; "Tracked 48 with Signature" Melanin Made will not be liable for the loss or damage costs.

All receipts will be kept for the records.

If there are any delays in posting you will be informed via email 

Returns/Exchange 

Melanin Made has a No Return policy. Please be sure what you are ordering is 100% correct.

If, in any case you would like an exchange, you would have to pay for the items to be sent back to Melanin Made & then you will have to pay to have them sent back again. 

AGAIN please make sure you know what you are buying, especially when it is a promotion deal that we may have on.

If you are hesitant on something you can always email first before you buy, to safe guard yourself.

Many thanks 

Ri